Frequently Asked Questions
Pre-Orders
What is a pre-order?
A pre-order reserves an upcoming product before its release or before incoming stock is received. The expected release date shown on the product page is based on the latest publisher or distributor information available to us.
When will my pre-order ship?
Pre-orders are dispatched after the relevant stock has arrived, been checked and is ready to ship. Publisher release dates, distributor delivery dates and allocations can change. If a material change affects your order, we will contact you using the email address provided with the order.
What happens if my order contains both in-stock and pre-order products?
Mixed orders may be held until all items are available for dispatch. If you need available items sent separately, contact us before ordering or as soon as possible after placing the order so we can confirm the available options and any additional shipping cost.
Can a pre-order be cancelled?
Cancellation and withdrawal rights depend on the status of the order, the applicable terms and applicable consumer law. Please contact us as soon as possible if you need to change or cancel a pre-order. Nothing in our store policies limits any mandatory consumer rights that apply to your purchase.
What if distributor allocation is reduced?
Some TCG releases are subject to distributor allocation. If the quantity supplied to us is reduced and we cannot fulfil all or part of an affected order, we will contact the customer and handle the affected item in accordance with our store terms and applicable law.
Products & Authenticity
Are your products authentic?
We sell genuine TCG products sourced through commercial supply channels. Product pages clearly state whether the listing is for an individual item, booster display, sealed case or master case.
What does “factory sealed” mean?
It means the product is sold unopened in its original manufacturer packaging. For sealed cases, the listing describes the case configuration so you can see exactly what quantity the listing represents.
Shipping & Delivery
How much is shipping?
Standard international shipping is currently €28. Qualifying orders of €500 or more receive free international shipping. Checkout is always the final source of truth for the shipping methods, rates and eligibility available to your delivery address.
Do you ship internationally?
Yes. TCG Marketplace ships to supported destinations across Europe and selected countries worldwide. See Shipping & Delivery for current details.
Is tracking available?
Tracked delivery is available where supported by the selected shipping service. Tracking details are sent after dispatch when a tracking number is available.
What about customs, import VAT or duties?
Orders crossing customs borders can be subject to import VAT, duties, carrier handling fees or other local charges depending on the destination and shipping service. Any amount not expressly collected by TCG Marketplace at checkout may be charged by the relevant authority or carrier.
Returns & Order Problems
How do returns work?
Please review our Refund Policy for the terms that apply to returns and refunds. Mandatory consumer rights remain unaffected.
What if my parcel arrives damaged or something is wrong?
Please contact us promptly through the Contact page with your order number and clear photos of the parcel and product. Keep the original packaging until the issue has been reviewed, because it may be needed for a carrier claim.
Bulk Orders
Can I buy multiple sealed cases?
Yes. Stores, breakers, resellers and group buyers can use our Bulk & Wholesale Enquiries page to ask about larger quantities and case availability.
Still Need Help?
Use our Contact page and include your order number if your question relates to an existing order.