Pre-Order Policy

This page explains how pre-orders are handled at TCG Marketplace. Product-specific information shown on the relevant product page forms part of the information you should review before ordering.

Expected Release Dates

Release dates are based on the latest information available from publishers and distributors. They are estimates until the product is actually released and delivered into our stock. Publishers and distributors can change release dates without prior notice.

Distributor Allocations

Some trading card game releases are subject to allocation, meaning a distributor can supply fewer units than originally requested or expected. If an allocation reduction materially affects your order, we will contact you using the email address provided with the order.

When Pre-Orders Ship

Pre-order products are dispatched after the relevant stock has arrived, been checked and is ready for fulfilment. A publisher’s official release date does not always equal the date stock physically reaches our warehouse.

Mixed Orders

If an order contains both in-stock and pre-order products, the order may be held until all products are available. If you want separate shipments, contact us before ordering or as soon as possible after placing the order so we can confirm whether separate shipping is possible and whether an additional shipping charge applies.

Changes and Cancellations

If you need to request a change or cancellation, contact us as soon as possible. Whether a request can be accepted depends on the status of the order, our applicable terms and applicable consumer law. Nothing on this page limits any mandatory consumer rights.

If We Cannot Fulfil an Item

If we are unable to supply an affected pre-order item, we will contact you and handle the affected item in accordance with our store terms and applicable law.

Questions

For a specific pre-order, use the Contact page and include the product name and, if applicable, your order number.